Service Innovation and Customers’ Satisfaction of Selected Micro Finance Banks in Ogun State, Nigeria
The untimely adoption of modern business practice through technological innovation has hindered service quality, customers’ satisfaction and the general growth of Micro finance banks in Nigeria. The study examined the effect of service innovation which consist of New Service Concept, New Service Pr...
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| Автори: | , , |
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| Формат: | Artigo |
| Мова: | Inglês |
| Опубліковано: |
UiTM Press
2024-06-01
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| Серія: | Journal of International Business, Economics and Entrepreneurship |
| Предмети: | |
| Онлайн доступ: | https://journal.uitm.edu.my/ojs/index.php/JIBE/article/view/1136 |
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