Mining Customer Satisfaction from Online Reviews: An Explainable Kano-Based Framework for Product Improvement
Improving customer satisfaction (CS) and gaining competitive advantages are central goals of product improvement, both of which rely on accurate classification of product attributes. Online reviews on e-commerce platforms provide firms with abundant customer feedback, but accurately classifying and...
Guardado en:
| Autores principales: | , |
|---|---|
| Formato: | Artigo |
| Lenguaje: | Inglês |
| Publicado: |
MDPI AG
2026-05-01
|
| Colección: | Systems |
| Materias: | |
| Acceso en línea: | https://www.mdpi.com/2079-8954/14/5/585 |
| Etiquetas: |
Sin Etiquetas, Sea el primero en etiquetar este registro!
|