Mining Customer Satisfaction from Online Reviews: An Explainable Kano-Based Framework for Product Improvement
Improving customer satisfaction (CS) and gaining competitive advantages are central goals of product improvement, both of which rely on accurate classification of product attributes. Online reviews on e-commerce platforms provide firms with abundant customer feedback, but accurately classifying and...
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| Auteurs principaux: | , |
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| Format: | Artigo |
| Langue: | Inglês |
| Publié: |
MDPI AG
2026-05-01
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| Collection: | Systems |
| Sujets: | |
| Accès en ligne: | https://www.mdpi.com/2079-8954/14/5/585 |
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