Mining Customer Satisfaction from Online Reviews: An Explainable Kano-Based Framework for Product Improvement
Improving customer satisfaction (CS) and gaining competitive advantages are central goals of product improvement, both of which rely on accurate classification of product attributes. Online reviews on e-commerce platforms provide firms with abundant customer feedback, but accurately classifying and...
Збережено в:
| Автори: | , |
|---|---|
| Формат: | Artigo |
| Мова: | Inglês |
| Опубліковано: |
MDPI AG
2026-05-01
|
| Серія: | Systems |
| Предмети: | |
| Онлайн доступ: | https://www.mdpi.com/2079-8954/14/5/585 |
| Теги: |
Немає тегів, Будьте першим, хто поставить тег для цього запису!
|