A Dialogue Concerning the Importance of Service Recovery in Customer Satisfaction and Loyalty in the Hospitality Industry: Utilizing Technology for Improvement
The concept of service recovery, its importance in boosting customer satisfaction and loyalty, and how technology can be used to improve the process are all covered in this viewpoint dialogue. The process of responding to client complaints and resolving problems that could occur when providing serv...
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| 第一著者: | |
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| フォーマット: | Artigo |
| 言語: | Inglês |
| 出版事項: |
aculté d'Economie et de Gestion, Université Ibn Tofail, Kénitra
2023-09-01
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| シリーズ: | International Journal of Financial Studies, Economics and Management |
| オンライン･アクセス: | http://ijfsem.org/index.php/ijfsem/article/view/125 |
| タグ: |
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