Customer satisfaction in catering industry: Contrasts between Lithuania and Portugal

This paper analyzes the differences among customer satisfaction in catering industry in two different countries: Lithuania and Portugal. The adjusted European Customer Satisfaction Index is applied for the measurement of the customer satisfaction in the catering i...

詳細記述

保存先:
書誌詳細
出版年:Tourism & Management Studies
主要な著者: Lina Pilelienė, Nuno Almeida, Viktorija Grigaliūnaitė
フォーマット: Artigo
言語:Inglês
出版事項: Universidade do Algarve 2016
主題:
Estudios de Turismo
perceived quality
tourism marketing
customer satisfaction
Catering facilities
customer expectations
オンライン･アクセス:https://www.redalyc.org/articulo.oa?id=388745016004
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