Customer satisfaction in catering industry: Contrasts between Lithuania and Portugal

This paper analyzes the differences among customer satisfaction in catering industry in two different countries: Lithuania and Portugal. The adjusted European Customer Satisfaction Index is applied for the measurement of the customer satisfaction in the catering i...

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Publié dans:Tourism & Management Studies
Auteurs principaux: Lina Pilelienė, Nuno Almeida, Viktorija Grigaliūnaitė
Format: Artigo
Langue:Inglês
Publié: Universidade do Algarve 2016
Sujets:
Estudios de Turismo
perceived quality
tourism marketing
customer satisfaction
Catering facilities
customer expectations
Accès en ligne:https://www.redalyc.org/articulo.oa?id=388745016004
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