The influence of technology on the performance of Brazilian call centers
Call centers (CCs) show an evolution over the course of time. There is an intensive use of technology in CCs, although not always a positive side. The article is based on a survey carried out among the 103 Brazilian companies that have come (falta algum complemento, não conseguimos entender a frase)...
I tiakina i:
| I whakaputaina i: | JISTEM: Journal of Information Systems and Technology Management |
|---|---|
| Ngā kaituhi matua: | , , |
| Hōputu: | Artigo |
| Reo: | Inglês |
| I whakaputaina: |
Universidade de São Paulo
2010
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| Ngā marau: | |
| Urunga tuihono: | https://www.redalyc.org/articulo.oa?id=203219572005 |
| Ngā Tūtohu: |
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
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