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The influence of technology on the performance of Brazilian call centers
Call centers (CCs) show an evolution over the course of time. There is an intensive use of technology in CCs, although not always a positive side. The article is based on a survey carried out among the 103 Brazilian companies that have come (falta algum complemento, não conseguimos entender a frase)...
保存先:
| 出版年: | JISTEM: Journal of Information Systems and Technology Management |
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| 主要な著者: | , , |
| フォーマット: | Artigo |
| 言語: | Inglês |
| 出版事項: |
Universidade de São Paulo
2010
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| 主題: | |
| オンライン･アクセス: | https://www.redalyc.org/articulo.oa?id=203219572005 |
| タグ: |
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