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Predictors of a Top-Box Patient Experience: A Retrospective Observational Study of HCAHPS Data at a Safety Net Institution

Hospitals commonly seek to improve patient experience as measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, yet there are limited data to guide improvement efforts. The HCAHPS survey was developed for interhospital comparisons, whereas its use in intrah...

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Detalhes bibliográficos
Publicado no:J Patient Exp
Main Authors: Indovina, Kimberly A., Keniston, Angela, Manchala, Venkata, Burden, Marisha
Formato: Artigo
Idioma:Inglês
Publicado em: SAGE Publications 2021
Assuntos:
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC8320559/
https://ncbi.nlm.nih.gov/pubmed/34377774
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1177/23743735211034342
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