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Segmenting customers according to online word-of-mouth about hotels

There is a renewed interest in the study of online word-of-mouth behavior due to the increasing use of the Internet and the development of social networks. This paper focuses on the receiver perspective to analyze the unequal influence of the antecedents of online consumer searches. The main purpose...

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Bibliografische gegevens
Gepubliceerd in:Serv Bus
Hoofdauteurs: Moliner-Velázquez, Beatriz, Fuentes-Blasco, Maria, Gil-Saura, Irene
Formaat: Artigo
Taal:Inglês
Gepubliceerd in: Springer Berlin Heidelberg 2021
Onderwerpen:
Online toegang:https://ncbi.nlm.nih.gov/pmc/articles/PMC7861002/
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1007/s11628-020-00435-4
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