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A quarantined lodging stay: The buffering effect of service quality

How do guests feel during their stay at quarantine lodging? This study draws on terror management theory and social exclusion theory to synthesize a model that highlights guests’ perceptions about their experience under enforced isolation. The model articulates guests’ feeling of anxiety and lonelin...

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Dettagli Bibliografici
Pubblicato in:Int J Hosp Manag
Autori principali: Wong, IpKin Anthony, Yang, Fiona X.
Natura: Artigo
Lingua:Inglês
Pubblicazione: Elsevier Ltd. 2020
Soggetti:
Accesso online:https://ncbi.nlm.nih.gov/pmc/articles/PMC7449669/
https://ncbi.nlm.nih.gov/pubmed/32868959
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1016/j.ijhm.2020.102655
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