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A quarantined lodging stay: The buffering effect of service quality
How do guests feel during their stay at quarantine lodging? This study draws on terror management theory and social exclusion theory to synthesize a model that highlights guests’ perceptions about their experience under enforced isolation. The model articulates guests’ feeling of anxiety and lonelin...
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| Publicat a: | Int J Hosp Manag |
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| Autors principals: | , |
| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
Elsevier Ltd.
2020
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| Matèries: | |
| Accés en línia: | https://ncbi.nlm.nih.gov/pmc/articles/PMC7449669/ https://ncbi.nlm.nih.gov/pubmed/32868959 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1016/j.ijhm.2020.102655 |
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