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Organizational Factors Affecting Communication Flow at VHA Call Centers and Patient Perceptions of Access: A Qualitative Study
RESEARCH OBJECTIVE: For most Veterans, telephoning a VA administrative call center is their first step in engaging the Veterans Healthcare System. Recent studies have found that Veterans experience lingering dissatisfaction communicating with their primary care (PC) teams and that telephone access,...
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| 出版年: | Health Serv Res |
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| 主要な著者: | , , , |
| フォーマット: | Artigo |
| 言語: | Inglês |
| 出版事項: |
John Wiley and Sons Inc.
2020
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| 主題: | |
| オンライン･アクセス: | https://ncbi.nlm.nih.gov/pmc/articles/PMC7440477/ https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/1475-6773.13498 |
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