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Organizational Factors Affecting Communication Flow at VHA Call Centers and Patient Perceptions of Access: A Qualitative Study
RESEARCH OBJECTIVE: For most Veterans, telephoning a VA administrative call center is their first step in engaging the Veterans Healthcare System. Recent studies have found that Veterans experience lingering dissatisfaction communicating with their primary care (PC) teams and that telephone access,...
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| Publicado no: | Health Serv Res |
|---|---|
| Main Authors: | , , , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
John Wiley and Sons Inc.
2020
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC7440477/ https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/1475-6773.13498 |
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