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Call Center Performance Affects Patient Perceptions of Access and Satisfaction
OBJECTIVES: There is little research on the relationship between call center performance and patient-centered outcomes. In this study, we quantified the relationships between 2 measures of telephone access, average speed of answer (ASA) and abandonment rate (AR), and patient satisfaction outcomes wi...
Sparad:
| I publikationen: | Am J Manag Care |
|---|---|
| Huvudupphovsmän: | , , , , |
| Materialtyp: | Artigo |
| Språk: | Inglês |
| Publicerad: |
2019
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| Ämnen: | |
| Länkar: | https://ncbi.nlm.nih.gov/pmc/articles/PMC8177735/ https://ncbi.nlm.nih.gov/pubmed/31518100 |
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