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How Servant Leadership Leads to Employees’ Customer-Oriented Behavior in the Service Industry? A Dual-Mechanism Model

Although servant leadership has been acknowledged as an important predictor of employees’ behavioral outcomes in the service industry, there is still no cohesive understanding of the positive association between servant leadership and employees’ customer-oriented behavior (COB). This research, drawi...

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Detalhes bibliográficos
Publicado no:Int J Environ Res Public Health
Main Authors: Yuan, Mengru, Cai, Wenjing, Gao, Xiaopei, Fu, Jingtao
Formato: Artigo
Idioma:Inglês
Publicado em: MDPI 2020
Assuntos:
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC7177948/
https://ncbi.nlm.nih.gov/pubmed/32235337
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.3390/ijerph17072296
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