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How Servant Leadership Leads to Employees’ Customer-Oriented Behavior in the Service Industry? A Dual-Mechanism Model

Although servant leadership has been acknowledged as an important predictor of employees’ behavioral outcomes in the service industry, there is still no cohesive understanding of the positive association between servant leadership and employees’ customer-oriented behavior (COB). This research, drawi...

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Dades bibliogràfiques
Publicat a:Int J Environ Res Public Health
Autors principals: Yuan, Mengru, Cai, Wenjing, Gao, Xiaopei, Fu, Jingtao
Format: Artigo
Idioma:Inglês
Publicat: MDPI 2020
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Accés en línia:https://ncbi.nlm.nih.gov/pmc/articles/PMC7177948/
https://ncbi.nlm.nih.gov/pubmed/32235337
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.3390/ijerph17072296
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