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Airline Culture: International Flight Attendant Service Design
The author is Japanese. She became interested in service development for airlines while employed as a member of the cabin crew by an airline (here called H), which while based in Europe flies to Japan. Based on that experience combined with subsequent fieldwork, the research reported here explores c...
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| Publicado no: | Enterprise as an Instrument of Civilization |
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| Autor principal: | |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
2015
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC7176204/ https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1007/978-4-431-54916-1_12 |
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