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Safety Versus Passenger Service: The Flight Attendants’ Dilemma
After 9/11, new security duties were instituted at many U.S. air carriers and existing safety and security duties received increased emphasis. Concurrently, in-flight services were changed and in many cases, cabin crews were reduced. This article examines the post-9/11 conflict between passenger ser...
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| Autores principales: | , , |
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| Formato: | Artigo |
| Lenguaje: | Inglês |
| Publicado: |
Taylor & Francis
2013
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| Acceso en línea: | https://ncbi.nlm.nih.gov/pmc/articles/PMC3646309/ https://ncbi.nlm.nih.gov/pubmed/23667300 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1080/10508414.2013.772822 |
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