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Effect of Nurses' Emotional Labor on Customer Orientation and Service Delivery: The Mediating Effects of Work Engagement and Burnout
BACKGROUND: The emotional labor performed by organization members affects psychological well-being at the individual level, which consequently affects results at the organizational level. Moreover, despite evidence that the customer orientation and service level of nurses greatly affect hospital man...
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| Veröffentlicht in: | Saf Health Work |
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| Hauptverfasser: | , , |
| Format: | Artigo |
| Sprache: | Inglês |
| Veröffentlicht: |
Occupational Safety and Health Research Institute
2018
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| Schlagworte: | |
| Online Zugang: | https://ncbi.nlm.nih.gov/pmc/articles/PMC6284160/ https://ncbi.nlm.nih.gov/pubmed/30559993 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1016/j.shaw.2017.12.001 |
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