How customer orientation reduces job burnout through emotional labor and its impact on turnover intention: Does perceived organizational support matter?
This study explores through the lens of the banking service sector the relationship between customer orientation and job burnout through emotional labor (deep acting and surface acting), and its impact on reducing turnover intention. This research also examines the moderating role of perceived organ...
Na minha lista:
| Principais autores: | , , , |
|---|---|
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Elsevier
2025-09-01
|
| coleção: | Acta Psychologica |
| Assuntos: | |
| Acesso em linha: | http://www.sciencedirect.com/science/article/pii/S0001691825006444 |
| Tags: |
Sem tags, seja o primeiro a adicionar uma tag!
|