How customer orientation reduces job burnout through emotional labor and its impact on turnover intention: Does perceived organizational support matter?

This study explores through the lens of the banking service sector the relationship between customer orientation and job burnout through emotional labor (deep acting and surface acting), and its impact on reducing turnover intention. This research also examines the moderating role of perceived organ...

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Hlavní autoři:	Bui Nhat Vuong, Vo Thi Hieu, Le Thi Phuong Lien, Nguyen Thi Thanh Huyen
Médium:	Artigo
Jazyk:	Inglês
Vydáno:	Elsevier 2025-09-01
Edice:	Acta Psychologica
Témata:	Customer orientation Emotional labor Job burnout Turnover intention Perceived organizational support
On-line přístup:	http://www.sciencedirect.com/science/article/pii/S0001691825006444
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