How customer orientation reduces job burnout through emotional labor and its impact on turnover intention: Does perceived organizational support matter?

This study explores through the lens of the banking service sector the relationship between customer orientation and job burnout through emotional labor (deep acting and surface acting), and its impact on reducing turnover intention. This research also examines the moderating role of perceived organ...

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Bibliografski detalji
Glavni autori: Bui Nhat Vuong, Vo Thi Hieu, Le Thi Phuong Lien, Nguyen Thi Thanh Huyen
Format: Artigo
Jezik:Inglês
Izdano: Elsevier 2025-09-01
Serija:Acta Psychologica
Teme:
Customer orientation
Emotional labor
Job burnout
Turnover intention
Perceived organizational support
Online pristup:http://www.sciencedirect.com/science/article/pii/S0001691825006444
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