Han, S., Han, J., & Kim, Y. (2018). Effect of Nurses' Emotional Labor on Customer Orientation and Service Delivery: The Mediating Effects of Work Engagement and Burnout. Saf Health Work.
Citação norma ChicagoHan, Sang-Sook, Jeong-Won Han, and Yun-Hyung Kim. "Effect of Nurses' Emotional Labor On Customer Orientation and Service Delivery: The Mediating Effects of Work Engagement and Burnout." Saf Health Work 2018.
Citação norma MLAHan, Sang-Sook, Jeong-Won Han, and Yun-Hyung Kim. "Effect of Nurses' Emotional Labor On Customer Orientation and Service Delivery: The Mediating Effects of Work Engagement and Burnout." Saf Health Work 2018.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.