Impact of new technologies on stress, attrition and well-being in emergency call centers: the NextGeneration 9–1-1 study protocol

BACKGROUND: Our public health emergency response system relies on the “first of the first responders”—the emergency call center workforce that handles the emergency needs of a public in distress. Call centers across the United States have been preparing for the “Next Generation 9-1-1” initiative, wh...

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Detaylı Bibliyografya
Yayımlandı:BMC Public Health
Asıl Yazarlar: Baseman, Janet, Revere, Debra, Painter, Ian, Stangenes, Scott, Lilly, Michelle, Beaton, Randal, Calhoun, Rebecca, Meischke, Hendrika
Materyal Türü: Artigo
Dil:Inglês
Baskı/Yayın Bilgisi: BioMed Central 2018
Konular:
Study Protocol
Online Erişim:https://ncbi.nlm.nih.gov/pmc/articles/PMC5936032/
https://ncbi.nlm.nih.gov/pubmed/29728094
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s12889-018-5510-x
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