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Baseman, Janet, Debra Revere, Ian Painter, Scott Stangenes, Michelle Lilly, Randal Beaton, Rebecca Calhoun, and Hendrika Meischke. "Impact of New Technologies On Stress, Attrition and Well-being in Emergency Call Centers: The NextGeneration 9–1-1 Study Protocol." BMC Public Health 2018.

Baseman, Janet, et al. "Impact of New Technologies On Stress, Attrition and Well-being in Emergency Call Centers: The NextGeneration 9–1-1 Study Protocol." BMC Public Health 2018.