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A meta‐ethnography of the facilitators and barriers to successful implementation of patient complaints processes in health‐care settings

OBJECTIVE: To synthesize experiences of the patient complaints process for patients and health‐care professionals to identify facilitators and barriers in the successful implementation of patient complaints processes. This will assist the development of cultural change programmes, enabling complaint...

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Detalhes bibliográficos
Publicado no:Health Expect
Main Authors: Scott, David A. H., Grant, Suzanne M.
Formato: Artigo
Idioma:Inglês
Publicado em: John Wiley and Sons Inc. 2017
Assuntos:
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC5867320/
https://ncbi.nlm.nih.gov/pubmed/29112776
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/hex.12645
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