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A meta‐ethnography of the facilitators and barriers to successful implementation of patient complaints processes in health‐care settings
OBJECTIVE: To synthesize experiences of the patient complaints process for patients and health‐care professionals to identify facilitators and barriers in the successful implementation of patient complaints processes. This will assist the development of cultural change programmes, enabling complaint...
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| Publicado no: | Health Expect |
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| Main Authors: | , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
John Wiley and Sons Inc.
2017
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC5867320/ https://ncbi.nlm.nih.gov/pubmed/29112776 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/hex.12645 |
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