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Empirical research on Kano’s model and customer satisfaction
Products are now developed based on what customers desire, and thus attractive quality creation has become crucial. In studies on customer satisfaction, methods for analyzing quality attributes and enhancing customer satisfaction have been proposed to facilitate product development. Although substan...
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| Publicado no: | PLoS One |
|---|---|
| Main Authors: | , , , , , , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Public Library of Science
2017
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC5584930/ https://ncbi.nlm.nih.gov/pubmed/28873418 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1371/journal.pone.0183888 |
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