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Pillars of customer retention: an empirical study on the influence of customer satisfaction, customer loyalty, customer profitability on customer retention
The aim of this study is to explore relationships among five factors: customer relationship management, customer satisfaction, customer loyalty, customer profitability, and customer retention. The sample of the study consists of 750 managers and employees of different restaurant in Riyadh, the capit...
שמור ב:
| מחבר ראשי: | |
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| פורמט: | Artigo |
| שפה: | Inglês |
| יצא לאור: |
University in Belgrade
2019-11-01
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| סדרה: | Serbian Journal of Management |
| נושאים: | |
| גישה מקוונת: | http://aseestant.ceon.rs/index.php/sjm/article/view/15517/pdf |
| תגים: |
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