CUSTOMER SATISFACTION AND LOYALTY THEIR ANALYSIS

Any company should carry out at the same time certain activities with a view to attract customers and retention, investing various resources, depending on the level of development of the company, of the product/service and of the market. This article refers to the analysis strategies implemented b...

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Bibliografski detalji
Glavni autor: ROMANESCU MARCEL LAURENTIU
Format: Artigo
Jezik:Inglês
Izdano: Academica Brâncuşi 2015-06-01
Serija:Analele Universităţii Constantin Brâncuşi din Târgu Jiu : Seria Economie
Teme:
customer orientation
consumer satisfaction
the relationship with customers
Online pristup:http://www.utgjiu.ro/revista/ec/pdf/2015-03%20Special/52_Romanescu.pdf
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