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A Comparison of Rule-Based and Machine Learning Approaches for Classifying Patient Portal Messages

OBJECTIVE: Secure messaging through patient portals is an increasingly popular way that consumers interact with healthcare providers. The increasing burden of secure messaging can affect clinic staffing and workflows. Manual management of portal messages is costly and time consuming. Automated class...

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Dettagli Bibliografici
Pubblicato in:Int J Med Inform
Autori principali: Cronin, Robert M., Fabbri, Daniel, Denny, Joshua C., Rosenbloom, S. Trent, Jackson, Gretchen Purcell
Natura: Artigo
Lingua:Inglês
Pubblicazione: 2017
Soggetti:
Accesso online:https://ncbi.nlm.nih.gov/pmc/articles/PMC5546247/
https://ncbi.nlm.nih.gov/pubmed/28750904
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1016/j.ijmedinf.2017.06.004
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