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Comparison of veterinary health services expectations and perceptions between oncologic pet owners, non-oncologic pet owners and veterinary staff using the SERVQUAL methodology
AIM: Client satisfaction gained great importance in health care as a measurement of service quality. One of the most popular methods to evaluate client satisfaction is the SERVQUAL inquiry which measures service quality by evaluating client expectations and services towards a service in five dimensi...
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| Publié dans: | Vet World |
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| Auteurs principaux: | , , , , |
| Format: | Artigo |
| Langue: | Inglês |
| Publié: |
Veterinary World
2016
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| Sujets: | |
| Accès en ligne: | https://ncbi.nlm.nih.gov/pmc/articles/PMC5146310/ https://ncbi.nlm.nih.gov/pubmed/27956781 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.14202/vetworld.2016.1275-1281 |
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