Comparison of veterinary health services expectations and perceptions between oncologic pet owners, non-oncologic pet owners and veterinary staff using the SERVQUAL methodology

AIM: Client satisfaction gained great importance in health care as a measurement of service quality. One of the most popular methods to evaluate client satisfaction is the SERVQUAL inquiry which measures service quality by evaluating client expectations and services towards a service in five dimensi...

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Publicat a:Vet World
Autors principals: Gregório, Hugo, Santos, Patricia, Pires, Isabel, Prada, Justina, Queiroga, Felisbina Luísa
Format: Artigo
Idioma:Inglês
Publicat: Veterinary World 2016
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Research Article
Accés en línia:https://ncbi.nlm.nih.gov/pmc/articles/PMC5146310/
https://ncbi.nlm.nih.gov/pubmed/27956781
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.14202/vetworld.2016.1275-1281
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