Capturing patient experience: a qualitative study of implementing real-time feedback in primary care

BACKGROUND: In recent years, hospitals have made use of new technologies, such as real-time feedback, to collect patient experience information. This approach is currently rarely used in primary care settings, but may provide practices with a useful tool that enables them to take prompt, focused act...

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Bibliographic Details
Published in:Br J Gen Pract
Main Authors: Carter, Mary, Davey, Antoinette, Wright, Christine, Elmore, Natasha, Newbould, Jenny, Roland, Martin, Campbell, John, Burt, Jenni
Format: Artigo
Language:Inglês
Published: Royal College of General Practitioners 2016
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Research
Online Access:https://ncbi.nlm.nih.gov/pmc/articles/PMC5072916/
https://ncbi.nlm.nih.gov/pubmed/27621292
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.3399/bjgp16X687085
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