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The role of patient experience surveys in quality assurance and improvement: a focus group study in English general practice
BACKGROUND: Despite widespread adoption of patient feedback surveys in international health‐care systems, including the English NHS, evidence of a demonstrable impact of surveys on service improvement is sparse. OBJECTIVE: To explore the views of primary care practice staff regarding the utility of...
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| Publicado no: | Health Expect |
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| Main Authors: | , , , , , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
John Wiley and Sons Inc.
2014
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC5810660/ https://ncbi.nlm.nih.gov/pubmed/25366992 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/hex.12298 |
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