Providing Support to Patients in Emotional Encounters: A New Perspective on Missed Empathic Opportunities

OBJECTIVE: Studies have repeatedly found that providers miss 70-90% of opportunities to express empathy. Our study sought to characterize provider responses to patients’ emotions, with the overall goal of better understanding reasons for lack of empathic response. METHODS: We analyzed 47 visits betw...

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Hauptverfasser: Hsu, Ian, Saha, Somnath, Korthuis, P. Todd, Sharp, Victoria, Cohn, Jonathon, Moore, Richard D., Beach, Mary Catherine
Format: Artigo
Sprache:Inglês
Veröffentlicht: 2012
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Article
Online Zugang:https://ncbi.nlm.nih.gov/pmc/articles/PMC3448439/
https://ncbi.nlm.nih.gov/pubmed/22818767
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1016/j.pec.2012.06.015
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