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Providing Support to Patients in Emotional Encounters: A New Perspective on Missed Empathic Opportunities
OBJECTIVE: Studies have repeatedly found that providers miss 70-90% of opportunities to express empathy. Our study sought to characterize provider responses to patients’ emotions, with the overall goal of better understanding reasons for lack of empathic response. METHODS: We analyzed 47 visits betw...
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| Main Authors: | , , , , , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
2012
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC3448439/ https://ncbi.nlm.nih.gov/pubmed/22818767 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1016/j.pec.2012.06.015 |
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