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Patient expectations of fair complaint handling in hospitals: empirical data

BACKGROUND: A common finding in several studies is patients' dissatisfaction with complaint handling in health care. The reasons why are for the greater part unknown. The key to an answer may be found in a better understanding of patients' expectations. We investigated patients' expec...

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Hlavní autoři: Friele, Roland D, Sluijs, Emmy M
Médium: Artigo
Jazyk:Inglês
Vydáno: BioMed Central 2006
Témata:
On-line přístup:https://ncbi.nlm.nih.gov/pmc/articles/PMC1560118/
https://ncbi.nlm.nih.gov/pubmed/16919165
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/1472-6963-6-106
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