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AVALIAÇÃO DA QUALIDADE PERCEBIDA EM SERVIÇOS EDUCACIONAIS: PROPOSTA DE UMA ESCALA
The aim of this research is to develop and validate a scale in order to measure the quality perceived by undergraduate students in educational services. To carry out the work, was developed a bibliographic research about the concepts and features related to p...
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| Autors principals: | , , |
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| Format: | Artigo |
| Idioma: | Espanhol |
| Publicat: |
Universidade Federal de Santa Catarina
2015-01-01
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| Col·lecció: | Revista Gestão Universitária na América Latina |
| Matèries: | |
| Accés en línia: | http://www.redalyc.org/articulo.oa?id=319338455011 |
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