Pillars of customer retention: an empirical study on the influence of customer satisfaction, customer loyalty, customer profitability on customer retention

The aim of this study is to explore relationships among five factors: customer relationship management, customer satisfaction, customer loyalty, customer profitability, and customer retention. The sample of the study consists of 750 managers and employees of different restaurant in Riyadh, the capit...

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Autor Principal: Bader Almohaimmeed
Formato: Artigo
Idioma:Inglês
Publicado: University in Belgrade 2019-11-01
Series:Serbian Journal of Management
Assuntos:
customer relationship management
customer satisfaction
customer loyalty
customer profitability
customer retention
Acceso en liña:http://aseestant.ceon.rs/index.php/sjm/article/view/15517/pdf
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