Classification of University IT Helpdesk Tickets Using Support Vector Machine with Hyperparameter Optimization

The classification of IT helpdesk tickets is crucial for improving response efficiency in service management systems, particularly within academic institutions. However, the process is still mostly manual, increasing the risk of misclassification. This study explores the use of the Support Vector Ma...

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Egile Nagusiak:	Yulio Ferdinand, Muharman Lubis, Oktariani Nurul Pratiwi
Formatua:	Artigo
Hizkuntza:	Inglês
Argitaratua:	LPPM ISB Atma Luhur 2025-10-01
Saila:	Jurnal Sisfokom
Gaiak:	ticket classification support vector machine kernel comparison helpdesk automation text mining
Sarrera elektronikoa:	https://jurnal.atmaluhur.ac.id/index.php/sisfokom/article/view/2413
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!