Classification of University IT Helpdesk Tickets Using Support Vector Machine with Hyperparameter Optimization

The classification of IT helpdesk tickets is crucial for improving response efficiency in service management systems, particularly within academic institutions. However, the process is still mostly manual, increasing the risk of misclassification. This study explores the use of the Support Vector Ma...

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Hlavní autoři:	Yulio Ferdinand, Muharman Lubis, Oktariani Nurul Pratiwi
Médium:	Artigo
Jazyk:	Inglês
Vydáno:	LPPM ISB Atma Luhur 2025-10-01
Edice:	Jurnal Sisfokom
Témata:	ticket classification support vector machine kernel comparison helpdesk automation text mining
On-line přístup:	https://jurnal.atmaluhur.ac.id/index.php/sisfokom/article/view/2413
Tagy:	Přidat tag Žádné tagy, Buďte první, kdo vytvoří štítek k tomuto záznamu!