Empowering leadership and frontline employees’ emotional labor: the mediation effects of job passion
InstructionIn order to deliver superior service experience to customers, frontline employees must regulate their emotional expressions during service encounters. This study examines how empowering leadership influences emotional labor (deep acting and surface acting) through the mediating role of jo...
שמור ב:
| Principais autores: | , , , |
|---|---|
| פורמט: | Artigo |
| שפה: | Inglês |
| יצא לאור: |
Frontiers Media S.A.
2025-04-01
|
| סדרה: | Frontiers in Psychology |
| נושאים: | |
| גישה מקוונת: | https://www.frontiersin.org/articles/10.3389/fpsyg.2025.1437736/full |
| תגים: |
אין תגיות, היה/י הראשונ/ה לתייג את הרשומה!
|