Customer incivility, employee emotional exhaustion, and job embeddedness relationship in the Indonesian hospitality sector: The socio-economic status perspective

This study explores the impact of customer incivility on frontline employees’ job embeddedness in the Indonesian hospitality sector. We also investigate whether emotional exhaustion prevalence mediated, and socio-economic status (SES) moderated the link between customer incivility, emotional exhaust...

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Autors principals:	Deni Gustiawan,   Noermijati, Siti Aisjah, Nur Khusniyah Indrawati
Format:	Artigo
Idioma:	Inglês
Publicat:	Taylor & Francis Group 2023-12-01
Col·lecció:	Cogent Social Sciences
Matèries:	customer incivility emotional exhaustion socio-economic status job embeddedness hospitality industry
Accés en línia:	https://www.tandfonline.com/doi/10.1080/23311886.2023.2178613
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