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Customer incivility, employee emotional exhaustion, and job embeddedness relationship in the Indonesian hospitality sector: The socio-economic status perspective

This study explores the impact of customer incivility on frontline employees’ job embeddedness in the Indonesian hospitality sector. We also investigate whether emotional exhaustion prevalence mediated, and socio-economic status (SES) moderated the link between customer incivility, emotional exhaust...

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Principais autores: Deni Gustiawan,   Noermijati, Siti Aisjah, Nur Khusniyah Indrawati
Formato: Artigo
Idioma:Inglês
Publicado em: Taylor & Francis Group 2023-12-01
coleção:Cogent Social Sciences
Assuntos:
customer incivility
emotional exhaustion
socio-economic status
job embeddedness
hospitality industry
Acesso em linha:https://www.tandfonline.com/doi/10.1080/23311886.2023.2178613
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