Empowering leadership and frontline employees’ emotional labor: the mediation effects of job passion
InstructionIn order to deliver superior service experience to customers, frontline employees must regulate their emotional expressions during service encounters. This study examines how empowering leadership influences emotional labor (deep acting and surface acting) through the mediating role of jo...
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| Principais autores: | , , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Frontiers Media S.A.
2025-04-01
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| coleção: | Frontiers in Psychology |
| Assuntos: | |
| Acesso em linha: | https://www.frontiersin.org/articles/10.3389/fpsyg.2025.1437736/full |
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