Customer Satisfaction, Service Quality, and Loyalty in the Banking Sector: An Empirical Assessment of “Bank One” Customers

Customer loyalty represents an imperative competitive factor in banking, and it has been widely affected by customers' demands and expectations regarding high-quality, personal, and secure banking services. Service provision, customer satisfaction, security, and governance are vital, and their impac...

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Hlavní autoři:	Jhurry Bhoopendra, Prathana Amrithlal, Muhammad Hoque
Médium:	Artigo
Jazyk:	Inglês
Vydáno:	Czech Technical University in Prague 2025-12-01
Edice:	Business & IT
Témata:	customer loyalty service quality customer satisfaction banking sector security governance
On-line přístup:	https://bit.fsv.cvut.cz/issues/02-25/full_02-25_08.pdf
Tagy:	Přidat tag Žádné tagy, Buďte první, kdo vytvoří štítek k tomuto záznamu!