Customer Satisfaction, Service Quality, and Loyalty in the Banking Sector: An Empirical Assessment of “Bank One” Customers
Customer loyalty represents an imperative competitive factor in banking, and it has been widely affected by customers' demands and expectations regarding high-quality, personal, and secure banking services. Service provision, customer satisfaction, security, and governance are vital, and their impac...
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| Hauptverfasser: | , , |
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| Format: | Artigo |
| Sprache: | Inglês |
| Veröffentlicht: |
Czech Technical University in Prague
2025-12-01
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| Schriftenreihe: | Business & IT |
| Schlagworte: | |
| Online-Zugang: | https://bit.fsv.cvut.cz/issues/02-25/full_02-25_08.pdf |
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