Customer Satisfaction, Service Quality, and Loyalty in the Banking Sector: An Empirical Assessment of “Bank One” Customers
Customer loyalty represents an imperative competitive factor in banking, and it has been widely affected by customers' demands and expectations regarding high-quality, personal, and secure banking services. Service provision, customer satisfaction, security, and governance are vital, and their impac...
Guardado en:
| Autores principales: | , , |
|---|---|
| Formato: | Artigo |
| Lenguaje: | Inglês |
| Publicado: |
Czech Technical University in Prague
2025-12-01
|
| Colección: | Business & IT |
| Materias: | |
| Acceso en línea: | https://bit.fsv.cvut.cz/issues/02-25/full_02-25_08.pdf |
| Etiquetas: |
Sin Etiquetas, Sea el primero en etiquetar este registro!
|