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The Effect of Service Quality on Customer Satisfaction at Securities Companies

This research aims to investigate the influence of service quality on customer satisfaction in the context of securities companies using the SERVQUAL approach. Securities companies have a crucial role in the financial markets, and customer satisfaction is a vital indicator in maintaining and increas...

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Autor principal: Andi Hidayat Muhmin
Formato: Artigo
Idioma:Indonésio
Publicado em: Institut Ilmu Sosial dan Manajemen STIAMI 2023-10-01
coleção:Majalah Ilmiah Bijak
Assuntos:
service quality dimension
servqual approach
service quality
customer satisfaction
security company
Acesso em linha:https://ojs.stiami.ac.id/index.php/bijak/article/view/3431
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