Understanding the voice of customers and employees in ride-sharing companies using text analytics

The entry of ride-sharing companies has completely changed the dynamics of public transportation worldwide. Nevertheless, transportation network companies providing these shared services are poorly rated by customers and employees. This study primarily focuses on improving the quality provided by th...

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Detalles Bibliográficos

Autores principales:	Varshini Priyaa Senthilnathan, Suchithra Rajendran
Formato:	Artigo
Lenguaje:	Inglês
Publicado:	Elsevier 2024-01-01
Colección:	Transportation Research Interdisciplinary Perspectives
Materias:	Ride-sharing companies Online customer and employee reviews Text analytics Quality-based recommendation Voice of customers and employees
Acceso en línea:	http://www.sciencedirect.com/science/article/pii/S259019822300249X
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