Understanding the voice of customers and employees in ride-sharing companies using text analytics

The entry of ride-sharing companies has completely changed the dynamics of public transportation worldwide. Nevertheless, transportation network companies providing these shared services are poorly rated by customers and employees. This study primarily focuses on improving the quality provided by th...

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Detalhes bibliográficos

Principais autores:	Varshini Priyaa Senthilnathan, Suchithra Rajendran
Formato:	Artigo
Idioma:	Inglês
Publicado em:	Elsevier 2024-01-01
Colecção:	Transportation Research Interdisciplinary Perspectives
Assuntos:	Ride-sharing companies Online customer and employee reviews Text analytics Quality-based recommendation Voice of customers and employees
Acesso em linha:	http://www.sciencedirect.com/science/article/pii/S259019822300249X
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